Installation Guide
Make sure your device is unlocked and supports eSIM technology.
You need an active internet connection (Wi-Fi or mobile data) to activate your eSIM.
Keep your QR code safe - you may need it if you reset your device.
After activation, you may need to manually select the network in your mobile settings.
Your eSIM QR Code
After purchasing your eSIM, you'll receive a QR code similar to the one below. Use your device's camera to scan this code during the installation process.
Alternative Activation Method
If you're unable to scan the QR code, you can manually enter the activation details:
SM-DP+ Address: rsp.travelsim.com
Activation Code: LPA:1$rsp.travelsim.com$ABC123-DEF456-GHI789
Confirmation Code: 1234-5678
Device Compatibility
Check if your device supports eSIM technology. We've compiled a list of compatible devices from major manufacturers.
| Brand | Model | Release Year | eSIM Support |
|---|---|---|---|
| Apple | iPhone 14 Pro | 2022 | Supported |
| Apple | iPhone 14 | 2022 | Supported |
| Apple | iPhone 13 Pro | 2021 | Supported |
| Apple | iPhone 13 | 2021 | Supported |
| Apple | iPhone 12 Pro | 2020 | Supported |
| Apple | iPhone 12 | 2020 | Supported |
| Apple | iPhone 11 Pro | 2019 | Supported |
| Apple | iPhone 11 | 2019 | Supported |
| Apple | iPhone XS | 2018 | Supported |
| Apple | iPhone XR | 2018 | Supported |
| Samsung | Galaxy S23 | 2023 | Supported |
| Samsung | Galaxy S22 | 2022 | Supported |
| Samsung | Galaxy S21 | 2021 | Supported |
| Samsung | Galaxy S20 | 2020 | Supported |
| Samsung | Galaxy Note 20 | 2020 | Supported |
| Samsung | Galaxy Z Fold 4 | 2022 | Supported |
| Pixel 7 | 2022 | Supported | |
| Pixel 6 | 2021 | Supported | |
| Pixel 5 | 2020 | Supported | |
| Pixel 4 | 2019 | Supported | |
| Motorola | Razr (2022) | 2022 | Supported |
| Huawei | P40 Pro | 2020 | Supported |
| Oppo | Find X5 Pro | 2022 | Supported |
| Xiaomi | Mi 12 | 2022 | Supported |
| Sony | Xperia 1 IV | 2022 | Supported |
| Apple | iPhone 8 | 2017 | Not Supported |
| Samsung | Galaxy S10 | 2019 | Not Supported |
Don't see your device? Contact our support team for assistance.
Frequently Asked Questions
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. It's built into your device and can be programmed to connect to different networks.
You can check our compatibility list above to see if your device is supported. Generally, newer smartphones from major manufacturers (iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer) support eSIM technology.
Yes, most devices that support eSIM allow you to use both a physical SIM and an eSIM simultaneously, enabling dual SIM functionality. This lets you have two different phone numbers or data plans on one device.
If you factory reset your device, you will lose your eSIM configuration. You'll need to scan the QR code again or manually enter the details to reactivate your eSIM. We recommend keeping your QR code or activation details safe.
Yes, we strongly recommend activating your eSIM before arriving at your destination, especially for UAE travel. This ensures you have connectivity as soon as you land. For many countries, including UAE, activation before arrival is required.
If you're having trouble with the QR code, you can manually enter the eSIM details. These are provided in your purchase confirmation email. If you still have issues, please contact our 24/7 support team.
Need Additional Help?
Our support team is available 24/7 to assist you with any questions or issues you may have with your eSIM installation.